Frequently Asked Questions
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Will I be in a room with people I don’t know?
Rooms are designed for more than one player. Most rooms are suitable for 4 to 8 players. Depending upon your group size, you may be in a room with people you do not know. However, we do offer room reservations for larger groups and for private game play. Please contact us for more information on group or private reservations. If you want to be super certain that a game is private to your group, you an check the 'private option' at checkout. For an additional fee, all additional tickets offered to the public for your game time will be blocked off privately.
Are all rooms suitable for children?
Most rooms are designed for ages 16 and up. Puzzles and games are geared for adults and may be too challenging for younger kids. Children under age 16 are allowed to participate in game play if you have reserved the room for a private booking. An adult aged 18 or older must accompany minors during game play. Some specially themed rooms may be available for younger children. Please see room descriptions for details about age recommendations for each game.
Will I actually be locked inside of a room?
No. But we like to pretend that you are! And we would like for you to pretend as well. The experience is far better when you use your imagination. Believe us when we say, we would lock you in if we could, for experience quality, of course. We recommend using the restroom before beginning the game.
What if we have never played an escape game?
Great! We are thrilled to be your first escape game experience. Don't worry, you will catch on quite quickly.
How do we know what to do?
It's simple really. We will start by giving you a premise, a story of sorts. From that story, you are given a basic challenge. Escape the room before something happens, escape the room before someone returns or escape the room to avoid an unfortunate circumstance. Or something of the like. You will have enough information to get started. Always start the same way...look around the room. Try to find things that could be a clue of some sort or have a hidden meaning. We have tons of faith in you!
What time should we arrive?
Please plan to arrive 15 minutes prior to your booking time. We will get you checked in, give you a couple of basic guidelines to follow regarding our facility and get you ready to play! Please understand that players arriving 10 minutes or more past their scheduled appointment time will forfeit time on the playing clock. We have a rigorous schedule and want to be available on time for everyone to enjoy game play.
Are the rooms scary?
No. Not scary but some themes may be a little stranger than others. But no goblins or witches jumping out of broom closets.
Do you offer refunds if I cancel my game?
We generally do not offer refunds for any reason. However, we are happy to reschedule your game. Please note, games cancelled less than 3 hours before the scheduled appointment time and no shows will not be rescheduled.